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Travel Tips For Visiting the City

Frequently Asked Questions | Itz'ana Resort & Residences

When was Itz'ana renovated?

Itz'ana was renovated in 2018, taking it from a small hotel to a luxury beachfront resort. The construction included furnished two-bedroom villas and residences, surrounded by mature trees that were replanted to preserve the original natural landscapes.

How do I get from the airport to your resort?

There is a 30-minute flight on Tropic Air and Maya Air from the Belize City Airport to Placencia. A representative from Itz'ana will pick you up from the Placencia airport and take you to the resort.

What activities are in the Placencia area?

Placencia has transformed from a sleepy fishing village into an international vacation destination. Placencia offers endless outdoor adventures, including scuba diving, sailing, kayaking, paddle boarding, hiking, and tours to cayes, Mayan ruins, and chocolate farms. Placencia also offers a vibrant food and culinary culture with many new restaurants. Explore Belize from your luxury base camp at Itz'ana.

What is the cost for a taxi to and from the airport?

We would not advise taking a taxi from Belize City Airport. We recommend arranging private transportation to Itz'ana Resort. Transport is $350.00 USD + tax and takes around 3.5 hours. If you take the internal hopper flight, the transfer from Placencia airstrip is complimentary. Contact our concierge to arrange air and land transfers.

Are rental cars available at the resort?

The resort is located near several rental car companies. The front desk and concierge can assist in booking your car rental reservation.

How long is the drive to the resort from the airport?

The drive by car from Belize City Airport it is 3 ½ hours. The drive from Placencia Airport is 7 minutes.

What airport do I fly into for Belize?

You will fly into Philip S. W. Goldson International Airport, which is located in Belize City, which is 174.4 km away.

What airport do you fly into for the resort?

You will fly from the Belize City airport to Placencia Airport, which is only 7 minutes away.

What is the cost for domestic flights?

Flight costs vary by season but generally, domestic flights are around $234USD roundtrip per person.

How long is the flight from Belize City to the local airport near the resort?

It is a quick 30-minute flight from the Belize City airport to Placencia Airport.

What currency is used in Belize?

The official currency for Belize is the Belize Dollar (BZD; symbol BZ$). The exchange rate is approximately Bz$2 to US$1 and currency can be exchanged at most banks and hotels. ATMs in Belize generally do accept foreign cards. Some businesses accept US dollars and, MasterCard, and Visa are accepted in many places. Tourism is the number one industry in Belize followed by the exporting of marine products, citrus, cane sugar, bananas, and garments.

What languages are spoken in Belize?

English is the official language of Belize. Creole, Spanish, and Ketchi languages are also spoken in Belize. Our resort staff is multi-lingual.

Will my cell phone work in Belize?

Yes, and if your phone is unlocked you can also buy a local SIM card for $10USD.

What is the climate like in Belize?

The Belize climate is subtropical, with a cooling breeze from the Caribbean Sea. Belize has an annual average temperature of 79 degrees Fahrenheit (26 C). Summer high temperatures seldom exceed 94 degrees Fahrenheit (34 C), and winter lows are rarely below 60 degrees Fahrenheit (16 C) - even at night.

The Belize rainy season is between June and August and is the most beautiful time of year when the rainforests come to life and burst of mid-afternoon rain serves to cool. The dry season is from February through May. Please contact us if you would like to know what the Belize climate is like now.

What time is check-in and check-out at Itz'ana Resort?

Check-in is at 3pm and check-out is at 12pm for all guests. 

What are the applicable taxes and is there a resort charge?

  • Room Service Charge is 10%
  • Hotel Tax is 9%
  • Other Services: GST is 12.5%

Do you have travel industry rates?

Yes. Itz'ana offers travel industry rates.

Do rooms and suites offer a safe?

Yes. Every room and suite comes equipped with a safe to keep your valuables and passport safe.

Is there shopping at the resort or nearby?

Itz'ana Resort & Residences offers a gift shop. We are also near Placencia Village with several local shops and stands with handmade Belizean gifts and crafts.

Does the resort offers tours to local attractions?

Yes. Itz'ana offers exciting activities, adventures, and tours. Contact our front desk or concierge to book a tour or check out our Adventures page for inspiration.

Is the resort kid friendly?

Yes. Itz'ana is a family-friendly resort with spacious accommodations and fun activities. Our Beachfront Villas also offer babysitting services. Our staff is trained to ensure that all family members enjoy a memorable vacation.

Is there a children's program or activity center?

Yes, the resort offers an Activity Center and a kid's program with activities, games, and crafts. 

Are cribs or rollaway beds available for rent?

Yes, we offer cribs and rollaway beds upon request. 

Is babysitting available?

Itz'ana Resort and Residence offers babysitting services upon request.

Is Internet access available?

Yes. Itz'ana offers wireless internet throughout the resort and on the beach.

What is your cancellation policy?

There is a 3% administration fee from the total reservation for any cancelation. Guests should refer to their cancelation policy at the time of booking. Cancelations will be processed and refunded according to the policy. 

Should I make restaurant reservations in advance?

Yes, we recommend making restaurant reservations, however, it is not required. 

Does the resort offer spa services?

Yes, the resort offers spa services in your villa, including massage, with professional therapists. You can book spa treatments at the front desk or through the concierge.

Does the resort offer a fitness center?

The resort is still under construction with a new fitness center on the way. Our gym will be open in late 2024.

Does the resort offer pools?

Yes. The resort features the Main Hotel Pool, just east of The Great House, and the Harbor House Kids Pool, which is currently under construction. Several of our Lagoon and Beachfront Villas have private plunge pools including our two penthouses. Guests also enjoy complimentary pool towels.

Is the resort under construction?

Currently our beachfront area is 100% completed and operational, therefore the resort seems to be completed, however in front on the lagoon side we are still under construction for our lagoon side villas and other resort amenities, expected completion date is late 2024